Hypoallergenic · Nickel-free · Sized for young wearers Flat-rate $15 U.S. shipping · 7–12 business days Every piece arrives in a keepsake gift box — complimentary
Baby Miss You

Refund policy

We want every keepsake to feel right. U.S. orders may be returned within 30 days of delivery, including change-of-mind returns, when the item meets the conditions below. We provide a prepaid U.S. return label and charge no restocking fee.

30-day free returns

  • Contact us within 30 days of delivery at support@babymissyou.com or through our contact form.
  • Include your order number and the item you want to return.
  • The item must be unused, unworn, and in its original condition and packaging.
  • We email you a prepaid return label to download and print. Return shipping is free for U.S. orders and there is no restocking fee.

Earrings hygiene exception

For health and hygiene, earrings are eligible for a change-of-mind return only while the hygiene seal and packaging remain unopened and the earrings are unworn. Opened or worn earrings cannot be returned unless they arrived damaged, faulty, or incorrect. This exception does not limit your rights for defective goods.

How to make a return

  1. Request: Contact us within 30 days of delivery with your order number.
  2. Label: We reply with return instructions and a prepaid U.S. shipping label to download and print.
  3. Send: Pack the item securely in its original packaging and hand it to the carrier shown on the label.
  4. Refund: After the return is received and inspected, we issue the eligible refund to your original payment method.

Refund timing and costs

After the return is delivered to us, we inspect it and send the approved refund to the original payment method within 7 calendar days. Your bank or payment provider may need additional time to post the credit. Return shipping is free and we charge no restocking fee. The original outbound shipping charge is not refundable for a change-of-mind return, but it is refunded when we sent an incorrect, damaged, or faulty item.

Damaged, faulty, or incorrect items

Contact us within 30 days of delivery with your order number and clear photos. We will provide a free replacement or a full refund, including applicable shipping charges, at no cost to you. Do not discard the item or packaging until our team confirms the next step.

Exchanges

We do not offer direct exchanges. Return an eligible item for a refund and place a new order for the replacement item.

Items we cannot refund

  • Items returned more than 30 days after delivery.
  • Items showing wear, use, damage after delivery, or missing original packaging.
  • Opened or worn earrings, except when damaged, faulty, or incorrect on arrival.

Questions before or after ordering? Email support@babymissyou.com or use our contact form.

Keep the little moments

Join us for new keepsakes, milestone guides and 10% off your first order.

$15 flat-rate U.S. shipping — tracked door to door, 7–12 business days. Free 30-day U.S. returns — prepaid label and no restocking fee. Hypoallergenic promise — nickel-free 14K gold & sterling silver.