Privacy policy
Your privacy matters to us
Baby Miss You (babymissyou.com) is a US-based store serving families, and we treat your personal information with the same care we put into the keepsakes we send you. This policy explains what we collect, why, and the choices you have. It is written to align with the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Information we collect
- Order information: your name, shipping and billing address, email address, and details of the items you purchase.
- Payment information: processed securely by our PCI-DSS compliant payment processor. We never see or store your full card number.
- Technical information: IP address, browser type, device, and pages visited, collected via cookies and similar technologies to keep the site working and understand how it is used.
- Correspondence: messages you send to support@babymissyou.com, so we can help you and keep a record of our conversation.
How we use your information
- To process, ship, and provide updates about your orders
- To respond to your questions and handle returns and refunds
- To prevent fraud and secure our store
- To improve our website, products, and service
- To send marketing emails only if you have opted in — every email includes an unsubscribe link
Sharing your information
We never sell your personal information. We share it only with service providers who help us run the store — payment processors, shipping carriers (USPS/UPS), email and website hosting providers — and only what they need to do their job. We may also disclose information where the law requires it.
Cookies
We use essential cookies to run the cart and checkout, and analytics cookies to understand site performance. You can control or delete cookies through your browser settings; essential cookies are required for purchases to work.
Children's privacy
Although our jewelry is made for children, our website and services are directed to adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.
Your rights
Depending on where you live (including under GDPR and CCPA), you may request access to, correction of, or deletion of your personal information, object to or restrict certain processing, request data portability, and opt out of marketing at any time. We will never discriminate against you for exercising these rights. To make a request, email support@babymissyou.com; we respond within the timeframes required by law.
Retention and security
We keep order records as long as needed for accounting, tax, and legal obligations, then delete or anonymize them. Data is protected with SSL/TLS encryption and access controls.
Changes and contact
We may update this policy from time to time; the latest version always lives on this page. Questions? Write to support@babymissyou.com.