FAQ
Ordering & sizing
How do I choose the right size for my child?
As a rule of thumb: baby bracelets run 4.0–4.7 in, child bracelets 4.7–6.0 in, and teen bracelets 6.0–6.5 in; necklaces run 10–12 in for babies, 12–14 in for children and 14–16 in for teens. Between sizes? Size up — a little room to grow keeps a keepsake wearable longer. Every product page also has a full sizing guide.
Are your materials safe for babies and sensitive skin?
Yes. Every piece is genuine 925 sterling silver or 14K gold — hypoallergenic, nickel-free and lead-free, gentle on the most sensitive skin.
What is a screw-back, and why does it matter?
Some stud earrings use a threaded screw-back designed to stay secure on the post. Other styles use product-specific closures, including huggie hoops. Always check the closure shown on the product page and choose the style appropriate for your child.
Do you offer engraving?
A small number of pieces come with engraving included — it's noted in the product name and description. We do not offer custom engraving on other items at this time.
Gifting
Does the jewelry come gift-ready?
Always. Every order arrives in a velvet-lined keepsake box, and gift wrap is complimentary — just tick "Add complimentary gift wrap" on the product page. You can also add a gift note and we'll hand-write it on a keepsake card.
Shipping
How long will my order take?
Orders are prepared in 1–3 business days and delivered in 7–12 business days — flat $15 standard shipping on every U.S. order, tracked door to door. A 10% sales tax is added at checkout.
Where do orders ship from?
Every order is packed and dispatched from our fulfillment warehouse in Hong Kong (Rm 5, 8/F, Golden Industrial Building, 16–26 Kwai Tak Street, Kwai Chung, New Territories). That is why delivery takes 7–12 business days — every parcel travels to you fully tracked. The full address is on our Shipping Policy.
How do I track my order?
We email your tracking number the moment your order is dispatched. Can't find it? Check spam first, then write to support@babymissyou.com.
Do you ship outside the United States?
Not yet — we currently deliver to U.S. addresses only.
Returns & replacements
What if my item arrives damaged or faulty?
Contact us within 30 days of delivery with your order number and photos. We will provide a free replacement or a full refund, including applicable shipping charges, at no cost to you.
Can I return an item I simply changed my mind about?
Yes. Unused and unworn items in their original condition and packaging may be returned within 30 days of delivery. We provide a prepaid U.S. return label and charge no restocking fee.
Can I return earrings?
Yes, while the hygiene seal and packaging remain unopened and the earrings are unworn. Opened or worn earrings are returnable only if they arrived damaged, faulty, or incorrect.
An item I want is out of stock — will it come back?
Many pieces restock regularly. Join our newsletter at the bottom of any page and you'll hear about restocks and new keepsakes first.